Similar to system entities, allow the creation of user defined 'global' Entities and Intents that can be deployed across multiple workspaces but only need to be maintained once in a global library. Examples being Intents/Entities for, yes/no options, product names, top 10 most commonly asked questions to a bot etc.
Changes to global Intents would have to trigger re-training of all workspaces that use that global Intent..
Why is it useful?
|Who would benefit from this IDEA?||As a Developer I want to re-use common Intents and Entities across multiple Workspaces so that my Agents are more consistent.|
How should it work?