We publish Chatbot watson workspace every release with new dialog nodes , entity & intents to support new features. Each of our customers have their own instance of chatbot / workspace and they also add new capability to this bot by creating new dialog nodes in workspace.
In order to consume new features our customer goes through error prone process of recreating the dialogs in the workspace. They follow one of the below steps based on amount of customization done in workspace.
Import new workspace and add dialog nodes from old workspace that were added as part of customization.
Use old workspace and follow the documentation to add new dialog nodes
While adding intents and entity is easy adding new dialogs, slots variables etc is very difficult.
Solution : Watson assistant tooling can provide option to import dialog node/ copy paste dialog node along with child nodes. It should also give option to fix any missing node (referred in jump or otherwise)
Why is it useful?
|Who would benefit from this IDEA?||BMC and customers of BMC|
How should it work?