IBM Watson™ Ideas

Welcome to the IBM Watson™ Ideas Portal


We welcome and appreciate your feedback on IBM Watson™ Products to help make them even better than they are today!


If you are looking for troubleshooting help or wondering how to use our products and services, please check the IBM Watson™ documentation. Please do not use the Ideas Portal for reporting bugs - we ask that you report bugs or issues with the product by contacting IBM support.


Before you submit an idea, please perform a search first as a similar idea may have already been reported in the portal.


If a related idea is not yet listed, please create a new idea and include with it a description which includes expected behavior as well as why having this feature would improve the service and how it would address your use case.

Being able to collect attached file in chat conversation

Hi,

 

It would be great if we could collect a file during a conversation (even small file like word document)

 

Example 1:

 

- A user connect to the chat and want to apply for a job offer after vewing all the current opportunities, he entrer his name, and basic infos such as email adress, at the end of the conversation, the bot ask him link his CV 

 

Example 2: 

 

A customer is creating a ticket to return a malfunctioning product, he enters all the details, he can also put a video showing the issue, or a photo and the invoice of the product. This way, the costumer support will reply to him with all the informations

 

That will solve partialy complete request and phone call to costumer support / That will reduce waist of time.

 

Thanks 

  • Louis
  • Aug 20 2019
  • Needs review
Why is it useful?
Who would benefit from this IDEA? A company which wants to collect CV / Collect invoices of users
How should it work?
Idea Priority
Priority Justification
Customer Name
Submitting Organization
Submitter Tags
  • Attach files