It would be great if we could collect a file during a conversation (even small file like word document)
- A user connect to the chat and want to apply for a job offer after vewing all the current opportunities, he entrer his name, and basic infos such as email adress, at the end of the conversation, the bot ask him link his CV
A customer is creating a ticket to return a malfunctioning product, he enters all the details, he can also put a video showing the issue, or a photo and the invoice of the product. This way, the costumer support will reply to him with all the informations
That will solve partialy complete request and phone call to costumer support / That will reduce waist of time.
Why is it useful?
|Who would benefit from this IDEA?||A company which wants to collect CV / Collect invoices of users|
How should it work?