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iAdvize Service Desk integration

iAdvize is a customer messaging platform which helps to engage the conversation through digital channels. They have unique capabilities like ibbu an on-demand pool of experts. I could be great to have an out-of-the-box connector through Watson Assistant UI to help our current and future customer to drive synergies between live and virtual discussion.

A connector has already been developed in open-source, but more can be done to streamline the user experience.

https://github.com/hmatheisen/iadvize-connector-v2

  • Vincent Perrin
  • Apr 26 2019
  • Needs review
Why is it useful?
Who would benefit from this IDEA? Add Watson Assistant as a new agent in the Conversational experience of iAdvize
How should it work?
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