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Answer Writer role and tooling

The work of defining a dialog tree is technical, however the the work in writing, editing and reviewing individual answers is better performed by a Writer/Author/Subject Matter Expert.

This idea is for the Watson Tooling to add a new screen that lists all the text answers and allows users with limited technical ability to edit each answer and mark them as reviewed / approved and show the date & time last modified and last reviewed, so that Answer Writers can filter to make sure that the written answers are up to date.

  • Aug 2 2018
  • Future Consideration
Why is it useful?
Who would benefit from this IDEA? Answer Writers
How should it work?
Idea Priority
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Customer Name
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    August 24, 2018 00:43

    This would be a good candidate for the "Premium" level offering.

  • Jason Li commented
    August 24, 2018 00:46

    And version-control the answers!

    Customer at Westpac complains that this is already a feature in offering from our competitors.

    August 29, 2018 08:00

    Was just at a chatbot summit in Sydney, where most organisations said that content management in terms of authoring answers, reviewing answers, approving answers and version control was a pressing issue.

  • Admin
    Brian Loveys commented
    October 31, 2018 19:39

    This makes complete sense.  Not in the short term, but something we're looking at in 2019.